Neonatal Resource Service (Neonatal Intensive Care)

March 15, 2013

The Neonatal Resource Services program offers onsite and telephonic case management across the nation.  There are onsite Nurses within 140 facilities in over 30 markets.  NRS helps control and reduce neonatal care costs with effective onsite and telephone case management that guides parents to high quality and efficient facilities.  It also supports the monitoring of the level of care provided.  UnitedHealthcare’s holistic approach to case management includes:

  • Assessing and reviewing every infant within 24 hours of referral
  • Developing and managing an individualized plan of care focused on discharge planning
  • Involving the family early in the hospitalization
  • Reviewing, rounding and peer-to-peer discussions with a medical director
  • Case leveling with consideration for contract-specific requirements
  • Routinely reviewing the case and managing the inpatient stay using evidence-based clinical management guidelines and protocol-driven case assessments
  • Providing education throughout the NICU stay and beyond