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New Business Welcome Letter Announced
August 2, 2017
Thanks to your feedback, we will begin issuing new and improved New Business Welcome Letters* to help drive a better end-to-end New Business experience for our customers, brokers and general agents in early fourth quarter 2017. Customers and brokers will benefit from significantly earlier delivery of a simplified, more user-friendly communication.
Welcome Letters for Sales Automation Management (SAM) and non-SAM new business submissions will be generated the same day group installation is completed and delivery will be streamlined with email distribution to customers, brokers and general agents.
We will continue to refine the presentation of the finalized plans and rates to streamline and improve the Welcome Letter experience for our customers.
* This enhancement will apply to small business and some 100+ groups depending on the plan design purchased.
January 1, 2018 PDL Updates
The following updates will take effect for the OptumRx direct Prescription Drug Lists (PDLs) on January 1, 2018. Learn more
New Sales Automation Management Tool
Check out our new Sales Automation Management (SAM). Learn more
UnitedHealth Group News
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