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New Client Implementation Tracking Timeline Tool Announced

April 26, 2017

In an effort to continue providing our valued brokers and 100+ group customers a best-in-class implementation experience when working throughout the implementation of New Business and Renewals, UnitedHealthcare has introduced the Client Implementation Timeline Tracking (CITT) tool. 

The new tool enhances the customer and broker experience during the implementation process from start to finish. The CITT allows you to view and approve key milestones such as health plan ID card production, reporting structure and more on your customer’s behalf as necessary.

In addition to real-time updates, the CITT contains a resource library, which you can access at any time during the Implementation process. With this view, you can find frequently asked questions, sample ID cards, new customer welcome kits, sample implementation timelines and more. This tool is mobile portable, which means you can access it on the go from your Apple® or AndroidTM device. 

Please ask your UnitedHealthcare Account Executive or Strategic Account executive about the CITT and how you can take advantage of this great tool during your next new business or renewal activity.

Apple is a registered trademark of Apple, Inc. Android is a trademark of Google, Inc.


January 1, 2018 PDL Updates

The following updates will take effect for the OptumRx direct Prescription Drug Lists (PDLs) on January 1, 2018. Learn more

New Sales Automation Management Tool

Check out our new Sales Automation Management (SAM). Learn more

UnitedHealth Group News

Visit our newsroom for the latest about programs, reports and initiatives designed to help people live healthier lives.